• Handle customer service calls and or emails in a professional manner. Typical calls are centered around order status, inventory availability, shipping status, return authorizations, policies, etc.
• Encourage customers to use the self service portions of the web site to include: returns, account management, track order and product specific questions.
• Follow-up on proof of delivery, tracking packages, credits and miscellaneous credits to make sure all problems are resolved with the customer.
• Present an upbeat attitude to the customer and partner with other team members internally to ensure the company’s success.

• Excellent verbal and written skills
• Computer literate ( Outlook, Browsers, Order Processing, etc.)
• Previous Customer Service role (s)
• Internet experience highly desirable

Compensation

This is hourly position. Overtime may be required during peak seasonal times.

Performance Objectives

After a week of training, folks will be prepared to take calls in the queue themselves. Typical reps in this job should be prepared to take 13 calls per hour
With average talk time of 3.5 minutes or less and 15 emails per hour via our advanced customer self service process to communicate with our customers

Interested Parties should email a resume to careers@softwaremoreusa.com or send in writing to:

Software More
2250 N. Druid Hills
Suite 270
Atlanta, GA 30329