Protecting your Privacy Website Security Sales Department Customer Service Department Hours of Operation Billing & Payment Sales Tax Shipping Back Orders

Warranty Order Cancellation Product Returns - General Non-Defective Returns Defective or Damaged in Transit Product My Product Was Damaged in Transit Contact Us Disclaimer California e-Waste Recycling Fee

Privacy Back To Top

Software More is committed to protecting your privacy. We do not sell or share your confidential information with any other party. We hate it when we end up on someone’s junk mail list after placing an order so we certainly wouldn’t do it to you. Your confidential information will only be used for the following: To place and status your order To provide customer service and technical support assistance To occasionally send e-mail's on specials, promotions and clearance items if you choose to receive this information

Website Security Back To Top

We use the latest SSL Encryption technology to protect the information given to us by our customers. Software More uses VeriSign to protect our site. This means your information is transmitted to us utilizing the highest degree of security that is currently available.

Sales Department Back To Top

Not sure which product to purchase? One of our experienced Sales Advisors will be happy to assist in making a selection. You may also place your order by phone. Main: 800-944-9931 – Option 1 E-mail: salesdept@softwaremoreusa.com

Customer Service Department Back To Top

Customer Service is the cornerstone to any successful business. The key to our success does not rely on price alone, but also on the ability to service and support our customers thru all phases of each transaction. Each e-mail or phone call to Software More is issued a ticket number. Our commitment is to respond to our customer’s issues within 24 hours. Our team of professionals will do everything possible to make sure your experience with Software More is as simple as possible. We want you to keep coming back, and the only way to accomplish that is to make sure our customer service is unmatched in the industry. Main: 800-944-9931 – Option 2 E-Mail: customerservice@softwaremoreusa.com

Hours of Operation Back To Top

OPEN: Monday – Friday; 8:00AM to 6:00PM - Eastern Standard Time CLOSED: Weekends and major holidays.

Billing & Payment Back To Top

We accept the following Credit Cards: VISA, MasterCard, American Express and Discover. We do not add a surcharge for credit card purchases In order to expedite your order we need the following information: Your name as it appears on the credit card Your credit card billing address, as it appears on the credit card statement. Your daytime phone number Your credit card number The 3 digit number on the back of the card. If any of this information is incorrect it may cause a delay in processing your order. If you wish to have your order shipped to an address other than the credit card billing address, additional verification will be required and this may delay your order. This additional verification is for your protection as it insures that the person placing the order is the owner of the credit card. All credit cards must be from a US Bank or other verifiable source. We also accept the following methods of payment: Cashier's checks or wire transfers. All checks must clear the bank before we ship your order. Please contact our Customer Service Department for more details. International Credit Cards & International Orders We do not accept International Credit cards or process orders outside the U.S. at this time.

Sales Tax Back To Top

Sales tax will be charged if your order is shipped to a Georgia address. All orders shipped out of state are non-taxable at this time. Resellers with a valid Georgia  Seller’s Permit may submit a Resale Certificate for tax exemption. Call Customer Service & Support for details before placing an order. Customer Service Department: 800-944-9931 – Option 2

Shipping Back To Top

Hawaii and Alaska - Federal Express 2nd Day Service Only. Shipping Charges Apply. Once Software More receives your on-line order you will receive an e-mail confirmation that your order has been received and is being processed. Based on the shipping option you selected (Ground, 2-Day and Overnight) your order will ship via UPS, FedEx, or other reliable freight carriers. Items in Stock will be shipped to you from the closest distribution warehouse across in the United States. We will only ship products to locations in the United States at this time. Delivery Signature Required for all Shipments All orders shipped will require a signature from the delivery carrier. Packages will not be left without an adult signature. You may leave a note for the delivery carrier with your signature and location to leave the package. Software More offices are open Monday to Friday and all orders are processed between the hours of 8AM to 4PM EST. Orders placed after 4pm or on Weekends are processed the following business day.

Back Orders Back To Top

If the product you ordered is not available, we will e-mail you that we cannot fulfill your order at this time. Your credit card will not be charged.

Warranty Back To Top

Product Warranty All new products carry the full manufacturer's warranty. Software More does not warrant the performance or integrity of any product, but merely passes thru to the customer whatever the end-user warranty the manufacturers offer for their products. The manufacturer will provide repair service during the warranty period.

Order Cancellation Back To Top

If you need to cancel an order: Please call our Customer Service Department as soon as possible. If your order has not shipped, we will cancel it. If we have already shipped your order to you and you need to return it, please read our information on Product Returns. NOTE: You will not be charged for order cancellations prior to shipping. You will be responsible for shipping charges if your order has shipped. Customer Service Department: 800-944-9931 – Option 2

Product Returns - General Back To Top

RMA Request Software More will not accept any merchandise into our warehouse without a Return Merchandise Authorization (RMA) Number. In order to get an RMA number, please call our Customer Service Department. RMA’s issued by Software More are good for 10 days only. Product must be received within that time. RMA numbers cannot be extended or re-issued. Absolutely no returns of products allowed after 30 days of purchase. A return is credited in the same manner as you paid. If you paid with a credit card, the credit will be issued to that card. If you paid with a check or wire transfer, a refund check will be issued within 10 business days from the date the returned product is received in the Software More warehouse. Customer Service Department: 800-944-9931 – Option 2

Non-Defective Returns Back To Top

Software More will refund most new items within 25 days of receipt of order with the following exceptions: NOTE: A 5% restocking fee will apply for all items returned for refund. Shipping charges are not refundable under any circumstances. For Licensing returns, you will be charged a 15% processing fee. Non- returnable products NOTE: Due to Manufacturers restrictions and policies, the following manufacturer’s products cannot be returned under any circumstances: Acer Hitachi Olympus   IBM Palm APC Iomega Panasonic Apple     Brooktrout JVC Philips Best Data Kodak Quark Borland Radius Brother     Canon Maxtor Seagate Compaq Sony Epson Microtek Toshiba Fujitsu NEC Umax Hewlett Packard Netopia Viewsonic       Video Games       If the manufacturers technical support determines your product is defective they will repair or replace any defective merchandise or refer you to an authorized service center. Additional manufacturers may be added to this list without notice as manufacturers policies change. Missing UPC Code Software More cannot accept any returns or replacement for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker. A NOTE ABOUT PRICES: Due to the fluctuating prices of computer products and software, refunds for items purchased will be at the current selling price of the item at the time a return is requested. We do not provide price protection after a purchase has been made because the manufacturers do not give us price protection. The RMA must be sent back to Software More with a delivery carrier that can provide a tracking number for proof of delivery. We STRONGLY RECOMMEND that you FULLY INSURE the shipment for the value of the item(s) being returned. Software More will not be responsible for items returned that are lost or damaged in transit. These shipping charges are to be paid by the customer and are non-refundable. Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.

Defective or Damaged in Transit Product Back To Top

Definitions: A defective product is an order that arrived in good condition, but the product inside failed to operate correctly. A damaged in transit product is one where the box is damaged and the product inside may be damaged. My product arrived defective Software More will replace or refund most new items within 25 days of receipt of order. Claims for all product discrepancies must be submitted to Software More  within three business days of invoice date. There is a restocking fee of 5% on all returns for refund. Software More is not responsible for manufacturer defects. We are not the manufacturer. We will replace an item that is defective with the same product only. If a refund is requested instead of a replacement we will charge a 5% restocking fee and shipping costs are non refundable. Why do we have this policy? Claiming an item is "defective" is an easy way out of a restocking fee just because you no longer want the product you purchased. * If the product returned is not 100% complete the product may not be returnable. Non- returnable products Due to Manufacturers restrictions and policies, the following manufacturer’s products cannot be returned under any circumstances: Acer Hitachi Olympus   IBM Palm APC Iomega Panasonic Brooktrout JVC Philips Best Data Kodak Quark Borland Radius Canon Maxtor Seagate Compaq Sony Epson Microtek Toshiba Fujitsu   Umax Hewlett Packard Netopia Viewsonic       Video Games       If the manufacturers technical support determines your product is defective they will repair or replace any defective merchandise or refer you to an authorized service center. Additional manufacturers may be added to this list without notice as manufacturers policies change. Missing UPC Code Software More cannot accept any returns or replacement for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker. Who pays for shipping on a defective item? Software More is not responsible for manufacturer defects. We are not the manufacturer. Since we are not the manufacturer, we split the shipping cost with our customer. The customer pays for shipping to Software More and Software More pays for the shipping back to you. There is a restocking fee of 5% on all returns for refund. Software More is not responsible for manufacturer defects. We are not the manufacturer. We will replace an item that is defective with the same product only. If a refund is requested instead of a replacement we will charge a 5% restocking fee. Why do we have this policy? Claiming an item is "defective" is an easy way out of a restocking fee just because you no longer want the product you purchased. A NOTE ABOUT PRICES: Due to the fluctuating prices of computer products and software, refunds for items purchased will be at the current selling price of the item at the time a return is requested. We do not provide price protection after a purchase has been made because the manufacturers do not give us price protection. If a part of a product is defective, please return the entire product, including the original manufacturers packaging, in brand new condition with all accessories, manuals and blank warranty cards. If the defective returned item(s) for replacement are not 100% complete the product may not be returnable at all or a 5% re-stocking fee may apply Customer Service Department: 800-944-9931  – Option 2

My Product was Damaged in Transit Back To Top

If your order arrives and appears to be damaged, do not sign for it. Please refuse the delivery of the package. The delivery carrier will return the package to us. Please call our Customer Service Department and tell them you have refused the package. You may also e-mail us at customerservice@softwaremoreusa.com. Please indicate your Order Number and the reason the package was refused. If you were unable to refuse the delivery, please call the delivery carrier that delivered you the package and ask them to pick up the damaged package. Make sure you get a receipt for the pickup. E-mail us at customerservice@softwaremoreusa.com  Please indicate your Order Number and what the problem was with the package. We will only send you the replacement upon receipt of the returned product to Software More Customer Service Department: 800-944-9931 – Option 2

Contact Us Back To Top

Sales Department – Product information, recommendations or to Order by Phone Main: 800-944-9931 – Option 1 E-Mail: salesdept@softwaremoreusa.com Customer Service Department – Order Status, Billing, Shipping, Cancellations, Returns Order status, Billing and Shipping Main: 800-944-9931  – Option 2 E-Mail: customerservice@softwaremoreusa.com Order Cancellations and Returns Main: 800-944-9931 – Option 3 E-Mail: customerservice@softwaremoreusa.com Softare More Corporate Headquarters Address Software More 2250 N. Druid Hills Ste 270 Atlanta GA 30329

Disclaimer Back To Top

Any typographical error in product pricing, graphics, photographic, specifications stock availability, special offers, or referals from shopping comparison sites may contain inaccuracies and are subject to correction. While we make every effort to provide our customers with the most accurate pricing and data information thru our advanced automated systems, errors will occur. We recommend verifying all specifications of an item on the manufacturers web site prior to purchase. All such documentation and graphics are provided "As IS" without warranty. In the event a product is listed at an incorrect price, Software More reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. If a product price is actually lower than our posted price on Software More, we will charge you the lower amount and notify you by e-mail. If a product price is actually higher than the posted price on Software More, we will notify you of the error and allow you to cancel the order. If your credit card has already been charged or you have paid by check for the purchase and your order is cancelled, Software More will process a refund. NO CONSEQUENTIAL DAMAGES. Seller shall not be liable for buyer’s loss of profits, business expenses, business goodwill, or other consequential damages under any circumstances, including seller’s breach of this agreement. Buyer has accepted this restriction on its right to recover consequential damages as a part of its bargain with seller. Buyer realizes and acknowledges that the price of the goods would be higher if seller were required to be responsible for buyer’s consequential damages. WAIVER AND INDEMNIFICATION: BUYER hereby waives, releases and discharges SELLER from any and all claims, including, but not limited to, claims for injury to persons or property, relating to of arising out of the selection, packing, shipment, installation, use, misuse, design or manufacture of the GOODS. BUYER hereby agrees to indemnify seller from any and all claims, including, but not limited to, claims for injury to persons or property, relating to or arising out of the selection, packing, shipment, use, misuse, design or manufacture of the goods. ARBITRATION OF DISPUTES: Any controversy, dispute, or claim, of whatever nature, arising out of, in connection with, or in relation to the interpretation, performance or breach of this AGREEMENT, including any claim based on contract, tort, or statute, shall be resolved at the request of any party to this AGREEMENT by final and binding arbitration conducted at a location determined by the arbitrator in Dekalb County, Georgia, administered by and in accordance with the then existing rules of Practice and procedure of Judicial Arbitration & Mediation Services, Inc. (J.A.M.S.). Judgment upon any award rendered by the arbitrator may be entered by any state or federal court having jurisdiction thereof. Such judgment shall be final, non-appealable, and not subject to trial de novo. NON-WAIVER: Failure by either party to enforce any provision of this AGREEMENT, or of any order, shall not constitute a waiver of such provision or prejudice the right of either party to enforce such provision at any subsequent time.